We do not accept returns of any "Atelier" or "On demand" items, all sales are final. All our garments are made on demand after order and can therefore not be returned or refunded.
You can return any "non-unique" item purchased on chateausthlm.com within 14 days from the delivery date.
- Make sure the product you return is in its original condition, including original tags and packaging.
- Fill out the return form and put it the box with returned product. In the case of lack of the form, processing time may be considerably delayed.
- As an international customer, you can return your parcel using any postal service. However, as the parcel remains your responsibility until it arrives to us, please remember to keep a proof of dispatch.
Château reserves the right to reject returns sent or communicated beyond the return period limit, or items which are not in its original, unaltered and unwashed condition.
Footwear must be returned with the original shoe box. The shoe box should be placed inside a shipping box in order to prevent damage during shipping.
You will receive the refund in the same payment method used for the purchase. Return cost is paid by client. Duties, taxes and the original shipping charges are non-refundable.
Address for returns:
118 20 Stockholm